Client Experience Coach (Team Leader) - Customer Service Leadership Role

Are you a passionate leader with a knack for delivering exceptional client experiences? Elka Asenso Outsourcing Inc is seeking a dynamic Client Experience Coach (Team Leader) to inspire and manage a high-performing team in Canggu, Bali, Indonesia. This role offers a unique opportunity to lead a team in a vibrant, international environment while driving customer satisfaction and operational excellence.

As a Client Experience Coach (Team Leader), you will be responsible for coaching and developing your team to deliver outstanding service to our clients. You will work closely with cross-functional teams to ensure that our customers receive the highest level of support and satisfaction. This role requires a proven track record in customer service leadership, with a strong understanding of customer experience best practices and a commitment to continuous improvement.

Join us in Canggu, Bali, and be part of a team that values innovation, collaboration, and excellence. We offer a competitive salary, a supportive work environment, and the chance to grow professionally in a dynamic and international setting.

📋 Tanggung Jawab Pekerjaan

• Lead and inspire a high-performing team of customer service representatives to deliver exceptional client experiences.
• Develop and implement customer service strategies that align with company goals and enhance customer satisfaction.
• Conduct regular team meetings and performance reviews to ensure continuous improvement and development.
• Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Provide training and coaching to team members to enhance their skills and knowledge in customer service.
• Stay updated with industry trends and best practices in customer service and client experience.
• Ensure compliance with company policies and procedures while maintaining a positive and professional work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum of 5 years of experience in customer service leadership, preferably in a high-volume, international environment.
• Proven track record of successfully leading and developing customer service teams.
• Strong understanding of customer experience best practices and a commitment to continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and clients.
• Proficiency in English, both written and spoken.
• Experience with customer service software such as Zendesk, Freshdesk, or similar tools.
• Knowledge of customer service metrics and analytics tools such as Google Analytics, Tableau, or Power BI.

🛠️ Keahlian

Lowongan Terkait